These courses are designed to enhance the competencies and skills of the participants. Each training course is flexible and tailored to meet the participant;s personal and professional needs and schedule. CSR principals have conducted trainings for scores of federal and state agencies, corporations and internationally in more than a dozen countries.

Sample courses include:

• Introduction to Alternative Dispute Resolution
• Alternative Dispute Resolution Systems Design
• Basic Mediation
• Advanced Mediation
• Partnering Facilitation
• Communications and Negotiations
• Facilitation for Facilitators
• Training the Trainers
• Organization Strategic Design

CSR training courses consist of lectures, self-assessments, experiential learning, and training materials.

SUCCESSFUL TRAINING & EDUCATION PROJECTS

• Internal Revenue Service
  In one of the largest initiative of its type in the federal government, Carr Swanson & Randolph was chosen to provide basic and advanced mediation training, as well as practicum experience, for the Service's 200 plus collateral duty mediators.
• Republic of Croatia
  Rebounding from decades of a socialist oriented, dysfunctional economy, the Republic of Croatia is attempting to transform its entire system of collective bargaining. Carr Swanson & Randolph has been providing basic and advanced training in conflict resolution, negotiation, communication and collective bargaining to representatives of labor, management and the government. Carr Swanson & Randolph is currently providing basic and advanced mediation training, along with "practicum" instruction for Croatian commercial sector mediators.
• U.S. Postal Service
  Several training sessions on the use of Partnering. The training subjects included designing the workshop, getting management support, establishing a team, building the charter, problem-solving, issue resolution ladders, and implementation strategy.
• U.S. Army Corps of Engineers
  A trainer in several 5-day training sessions. Subjects taught included types of ADR, nature of disputes, issue resolution ladders, and partnering.
• U.S. Army Corps of Engineers
  Training in Negotiating, Conflict Management, and Dispute Resolution.
• Arkansas Federal Highway Administration
  The training consisted of a two-day workshop on ADR and Partnering. The training included the ADR continuum, negotiating skills, selecting mediation or arbitration, interest-based bargaining, personality types, dealing with difficult people, selecting the type of ADR.
• National Electrical Contractors Association
  A series of one-day training programs on the use of ADR and Partnering by construction subcontractors. The program included overcoming barriers to ADR, defining ADR, negotiations, interest-based bargaining, selecting the neutral, dispute review boards, and partnering.
• National Electrical Contractors Association
  Alternative Dispute Resolution Training.
• Federal Publications
  Training in Partnering.
• The Ohio Commission on Dispute Resolution and Conflict Management
  A one-day training program on the use of ADR and Partnering in public procurement. The program included types of ADR, drafting ADR agreements, confidentiality, designing ADR programs, and Partnering.