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CSR offers training and
educational courses in individual and business conflict prevention,
dispute resolution, mediation, facilitation, systems design, and
strategic management.
These courses are designed to enhance
the competencies and skills of the participants. Each training
course is flexible and tailored to meet the participant;s personal
and professional needs and schedule. CSR principals have conducted
trainings for scores of federal and state agencies, corporations and
internationally in more than a dozen countries.
Sample courses include:
- Introduction to Alternative
Dispute Resolution
- Alternative Dispute Resolution
Systems Design
- Basic Mediation
- Advanced Mediation
- Partnering Facilitation
- Communications and Negotiations
- Facilitation for Facilitators
- Training the Trainers
- Organization Strategic Design
CSR training courses consist of
lectures, self-assessments, experiential learning, and training
materials.
SUCCESSFUL TRAINING & EDUCATION PROJECTS
-
Internal Revenue Service
In one of the largest initiative of its type in the federal
government, Carr Swanson & Randolph was chosen to provide basic
and advanced mediation training, as well as practicum
experience, for the Service's 200 plus collateral duty
mediators.
Republic of Croatia
Rebounding from decades of a socialist oriented, dysfunctional
economy, the Republic of Croatia is attempting to transform its
entire system of collective bargaining. Carr Swanson & Randolph
has been providing basic and advanced training in conflict
resolution, negotiation, communication and collective bargaining
to representatives of labor, management and the government. Carr
Swanson & Randolph is currently providing basic and advanced
mediation training, along with "practicum" instruction for
Croatian commercial sector mediators.
U.S.
Postal Service
Several training sessions on the use of Partnering. The
training subjects included designing the workshop, getting
management support, establishing a team, building the charter,
problem-solving, issue resolution ladders, and implementation
strategy.
U.S.
Army Corps of Engineers
A trainer in several 5-day training sessions. Subjects taught
included types of ADR, nature of disputes, issue resolution
ladders, and partnering.
U.S.
Army Corps of Engineers
Training in Negotiating, Conflict Management, and Dispute
Resolution.
Arkansas Federal Highway Administration
The training consisted of a two-day workshop on ADR and
Partnering. The training included the ADR continuum, negotiating
skills, selecting mediation or arbitration, interest-based
bargaining, personality types, dealing with difficult people,
selecting the type of ADR.
National Electrical Contractors Association
A series of one-day training programs on the use of ADR and
Partnering by construction subcontractors. The program included
overcoming barriers to ADR, defining ADR, negotiations,
interest-based bargaining, selecting the neutral, dispute review
boards, and partnering.
National Electrical Contractors Association
Alternative Dispute Resolution Training.
Federal Publications
Training in Partnering.
The
Ohio Commission on Dispute Resolution and Conflict Management
A one-day training program on the use of ADR and Partnering in
public procurement. The program included types of ADR, drafting
ADR agreements, confidentiality, designing ADR programs, and
Partnering.
International Development | Partnering | Systemic
Change | Dispute
Resolution
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